Terms of Service

Last updated: September 7, 2026

1. Who you are contracting with

Zainfy is a digital marketing agency serving home remodeling and construction contractors in the United States. Zainfy is a trading name operated by its founders, Zayn Shah and Dr. Leslie Snead, with a correspondence address at 7600 Wood Rd, Douglasville, GA 30134. In these terms, “we”, “us” and “Zainfy” mean that business; “you” and “Client” mean the person or company using this site or engaging our services.

2. Acceptance

Using this site means you accept these terms. Engaging our services, by signing a proposal, approving an order form in writing, or paying an invoice, means you accept the service terms in sections 4 to 19. If you do not accept them, do not use the site or the services.

3. Use of this site

You may read, print and share our pages for your own business purposes. You may not scrape the site at scale, republish our written content or research as your own, resell it, attempt to gain unauthorised access to any part of it, or use it to build a competing service. Our market reports and case studies may be quoted with attribution and a link.

4. Services

We provide search engine optimisation, social media marketing, WordPress website design, and paid advertising management for Google Local Services Ads, Google Search and Meta. The exact deliverables, quantities and reporting cadence for your engagement are the ones stated on your proposal or order form. Anything not listed there is out of scope until we agree it in writing.

Deliverables described on our pricing and service pages are indicative of what a package typically includes. Where the proposal you signed differs, the proposal wins.

5. What we need from you

Our work depends on inputs only you can provide. You agree to:

• Give us the access we need, including website admin, Google Business Profile, Google Analytics, Google Search Console and advertising accounts, and keep that access active for the term.
• Respond to approvals, content requests and questions within a reasonable time. Delays on your side move the timeline, not the billing date.
• Provide accurate information about your business, your licensing, your service area and your pricing, and tell us when it changes.
• Own or have the right to use every photo, logo, review, testimonial and piece of content you give us to publish.
• Ensure your business holds every licence, registration and insurance your trade and state require. We do not verify contractor licensing and we do not advise on it.
• Comply with the law in what you ask us to publish, including advertising, consumer protection, licensing disclosure and accessibility rules that apply to your trade and state.

If required access or information is withheld for more than 30 days, we may suspend work while continuing to invoice, because the resource is reserved for you either way.

6. Fees and payment

• Monthly retainers are billed in advance, on the same day each month, and are due on receipt unless your proposal states otherwise. Where that day does not exist in a given month, billing falls on the last day of that month.
• Website design projects are billed against the milestone schedule in the proposal.
• Fees are exclusive of any applicable taxes.
• Advertising media spend is not included in our fees. You pay Google and Meta directly, from your own accounts, using your own payment method. We never hold or invoice your ad budget.
• Invoices unpaid after 15 days may attract interest at 1.5% per month, or the maximum the law allows if lower. Invoices unpaid after 30 days may result in suspension of work and reporting until the balance clears.
• Fees for work already performed are non-refundable, subject only to the remedies in section 8.

7. Term, renewal and cancellation

• SEO and social media packages run for a 6-month initial commitment, because both compound and six months is the honest minimum over which results can be judged. After the initial term they continue month to month.
• Advertising management packages run for a 3-month initial term, then continue month to month.
• Combination packages run for the 6-month or 12-month term selected, at the corresponding discounted rate.
• Website design is a one-time project with no ongoing commitment.
• Cancellation requires 30 days’ written notice by email to info@zainfy.us, effective at the end of the notice period. Nothing renews automatically into a new fixed term.
• Early cancellation of a discounted combination package: the discount is tied to completing the selected term. If you cancel early, the difference between the discounted rate and the standard rate, for the months already used, is settled on your final invoice.
• We may terminate on 30 days’ notice, or immediately for non-payment, for conduct that is abusive to our team, or where we are asked to publish anything unlawful or misleading.

8. What our guarantees mean, precisely

We publish two commitments. Most agencies advertise a guarantee and then define it nowhere. These are the definitions.

90 Days Results Guaranteed (SEO and social media packages)

• What is measured: for SEO, keyword rankings, impressions and query coverage as recorded in your own Google Search Console property. For social media, reach, profile visits and follower growth as recorded in the native platform analytics on your own accounts.
• The window: the first 90 days from the date campaign work begins, which is the date access is granted and onboarding is complete, not the date the contract is signed.
• The trigger: if those metrics show no measurable improvement over the pre-engagement baseline by day 90.
• The remedy: we continue working at no additional charge until they do. The remedy is continued work, not a refund of fees paid.
• Exclusions: the guarantee does not apply where required access was not granted or was revoked, where approvals or content were outstanding for more than 14 days in aggregate, where you made changes to the website or profiles outside our recommendations that undid the work, where a manual action or penalty predating our engagement was not disclosed, or where the site was inaccessible to search engines for reasons outside our control.

90-Day CPL Commitment (advertising management packages)

• The target. Before any campaign launches, we agree a maximum cost per lead with you in writing, on your order form. That number is set for your market, your services and your budget, and it is the only number the commitment is measured against. No campaign starts without it.
• What counts as a lead. A qualifying lead is a form submission with genuine contact details, or an inbound phone call lasting 60 seconds or more, that comes from a campaign we run, originates in your agreed service area, and concerns a service the campaign advertises. Spam and bot submissions, duplicate enquiries from the same person within 30 days, wrong numbers, sales and recruitment calls, and enquiries from outside your service area are not counted. Both sides can see the same records, so this is auditable rather than a matter of opinion.
• How it is calculated. Qualifying media spend in the period, divided by qualifying leads in the period, measured across the first 90 days of active campaign delivery rather than any single week or month.
• The remedy. If the 90-day cost per lead comes in above the agreed maximum, your next month of management is free. You still pay Google and Meta for media directly, because that money never passes through us. This remedy applies once per engagement; after it is used, we set a revised target with you in writing based on what the first 90 days actually showed about your market.
• When it does not apply. The commitment assumes the agreed monthly media budget ran without interruption, that you responded to leads within the agreed standard, that campaigns were not paused or edited outside our recommendations, and that conversion tracking stayed intact for the full period. If any of those breaks, the 90-day clock restarts from the date it is fixed rather than the commitment being void.

Both commitments are our entire obligation on results. They are not a guarantee of revenue, closed jobs, profit, or any specific ranking position.

9. What we do not guarantee

Outside the two commitments defined above, and to be direct about it:

• We do not guarantee any specific ranking position, first-page placement, traffic volume, lead volume, closed jobs, revenue or return on investment.
• Search and advertising platforms are third parties. Google and Meta change their algorithms, policies, ad formats and approval decisions without notice and without consulting us. We are not liable for the effect of those changes.
• Results are affected by factors outside our control: your competitors’ spending, your pricing, your reviews, your response speed to leads, seasonality, local permit and market conditions, and your capacity to take on work.
• Account suspensions or ad disapprovals by a platform are that platform’s decision. We will work to resolve them but cannot guarantee reinstatement.
• Where we use AI-assisted tools in research or drafting, all output is reviewed by our team before delivery, but we do not warrant that third-party AI systems will represent your business accurately in their own answers.

10. Ownership of work

• Deliverables. On full payment, you own the website, page copy, graphics and content we produce specifically for you. Before full payment, we retain ownership and any licence to use them is revoked on non-payment.
• Your material. Your logo, photos, reviews and content remain yours. You grant us a licence to use them for the purpose of delivering your services.
• Our material. Our processes, templates, frameworks, internal tooling, research methods and any third-party licensed components remain ours and are not transferred.
• Accounts. Your website, hosting, domain, Google Business Profile, Google Analytics, Google Search Console and every advertising account are yours and are held in your name. We work inside your accounts as an authorised user. On termination, our access is removed and nothing needs to be transferred to you, because it was never held away from you. We do not hold client advertising accounts inside our own manager account as a retention tactic.
• Portfolio. We may reference our work for you, including results and screenshots, in our own marketing, unless you ask us in writing not to.

11. Third-party services and platforms

Delivery depends on services we do not operate, including Google, Meta, your hosting provider, WordPress and its plugin ecosystem, and analytics tools. Their terms govern their services, and their outages, policy changes, pricing changes and account decisions are outside our control and outside our liability. Where a platform’s terms conflict with something you have asked us to do, the platform’s terms win and we will tell you.

12. Confidentiality

Each side will keep the other’s non-public business information confidential and use it only to perform or receive the services. This survives the end of the engagement. It does not cover information that is already public, that either side already had, or that must be disclosed by law.

13. Disclaimer of warranties

This website and its content are provided “as is” and “as available”, without warranty of any kind. Our articles, market reports and calculators are general information about marketing, not legal, financial, tax, licensing or business advice, and are not a substitute for advice from a qualified professional in your state. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

14. Limitation of liability

To the fullest extent permitted by law, neither Zainfy nor its founders, team members or contractors is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business opportunity, lost data or reputational harm, arising from this site or our services, whether or not we were told such damages were possible.

Our total aggregate liability for any and all claims arising out of or relating to our services is limited to the total fees you paid us in the 12 months immediately preceding the event giving rise to the claim. For site visitors who are not clients, that amount is USD 100.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

15. Indemnity

You agree to indemnify and hold Zainfy and its founders, team members and contractors harmless from any claim, loss, liability or expense, including reasonable legal fees, arising from: content, images, reviews, testimonials or claims you supplied or approved for publication; your products and services and any claim about them; your compliance or non-compliance with licensing, advertising, consumer protection, accessibility or privacy law; and your use of the deliverables after our engagement ends.

16. Website accessibility

We build with accessibility in mind and follow current best practice, but we do not warrant that any website conforms fully to WCAG or to the Americans with Disabilities Act, and we do not provide legal advice on accessibility obligations. Conformance is affected by content added after handover, third-party plugins and embedded services. If accessibility conformance is a requirement for your business, tell us before the project starts so it can be scoped, audited and priced properly.

17. Events outside our control

Neither side is liable for delay or failure to perform caused by events beyond reasonable control, including natural disasters and severe weather, hurricanes in Florida markets included, war, civil unrest, national or regional internet and power outages, government action, and third-party platform failures.

18. Governing law and dispute resolution

These terms are governed by the laws of the State of Georgia, United States, without regard to its conflict of law rules.

Talk first. Before starting any formal proceeding, the parties will attempt to resolve the dispute in good faith by direct discussion for 30 days after written notice of the dispute.

Binding arbitration. If that fails, any dispute arising out of or relating to these terms or our services will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Douglas County, Georgia, or conducted remotely by agreement. Judgment on the award may be entered in any court of competent jurisdiction.

Jury and class waiver. Both parties waive the right to a jury trial. Claims must be brought individually, not as a plaintiff or class member in any class, collective or representative proceeding, and the arbitrator may not consolidate claims.

Carve-outs. Either party may seek injunctive relief in court to protect intellectual property or confidential information, and either party may bring an individual claim in small claims court where it qualifies.

Time limit. Any claim must be brought within one year of the event giving rise to it, or it is permanently barred, to the extent the law allows.

19. General

• Entire agreement. These terms, together with your signed proposal or order form, are the entire agreement between us and replace anything said or written before.
• Order of precedence. A signed proposal or order form controls over these terms; these terms control over anything stated on other pages of this website.
• Severability. If a provision is found unenforceable, the rest stays in force.
• No waiver. Not enforcing a provision once does not waive it.
• Assignment. You may not assign your engagement without our written consent. We may assign in connection with a sale or reorganisation of the business.
• Independent contractor. Nothing here creates a partnership, joint venture, employment or agency relationship beyond our authority to act on your accounts as instructed.
• Changes. We may update these terms. The updated version applies to site use from the date posted, and to existing engagements from the start of the next billing period, with notice by email for any material change.
• Notices. Written notice means email to info@zainfy.us from you, and email to your account contact from us.

20. Contact

Zainfy
7600 Wood Rd, Douglasville, GA 30134
Email: info@zainfy.us
Phone: (888) 500-8810

See also our Privacy Policy.